Terms & Conditions

General

• I do not undertake work for anyone under 18 unless accompanied by a responsible adult. The adult is responsible for agreeing the scope of work, approving any estimated costs, and making payment upon collection of the bike.

• The term bike includes e‑bikes, trikes, e‑trikes, unicycles and wheels.

• When demand is high it may be necessary to suspend acceptance of trikes due to storage limitations.

• A £50 minimum labour charge applies to free collection & return and mobile repairs (when available). Collection and return may be withdrawn at any time and is agreed on a case‑by‑case basis depending on workload and travel distance.

• No payment is required — and none will be accepted — until the job is completed. In exceptional cases where required parts exceed £200, part payment may be requested in advance. Full payment is required at or before handover (cash, bank transfer and all major cards accepted; PayPal is not accepted).

• Customers may supply their own parts. These will be fitted at the same labour rate as parts I supply.

• If customer‑supplied parts are incorrect or faulty, labour for fitting and removal will be charged if the issue is not identifiable before work begins.

• I do not offer a bike‑washing service except as part of an Ultimate Service. Bikes that are, in my opinion, too dirty to work on will be refused.

• I will not modify e‑bikes to breach EAPC legislation, nor will I work on e‑bikes I know to be non‑compliant. Please remove or disable any modifications before bringing the bike in.

• If an e‑bike is found to be non‑compliant during work, I will complete the job as far as possible but cannot test or adjust e‑bike‑specific components. No test ride will be carried out, and no warranty will apply to issues that would normally be identified during a test ride.

• I operate strictly by appointment; no walk‑in work is accepted.

• Customers may test‑ride their bike before payment is made.

• Any issues with completed work must be reported within 30 days. After this period, the work may be treated as a new job and charged accordingly.

• During the 30‑day period, if I have reasonable cause to believe an issue is due to customer‑supplied parts, misuse, accidents, poor maintenance, unrelated component failure, customer adjustments, or third‑party work, I may treat the issue as a new job.

• Flat tyres or slow punctures following a puncture repair, tube/tyre replacement, tubeless conversion or tubeless tyre replacement are not covered under warranty. Wear and tear to consumables (e.g., brake pads, blocks, gear cables, brake cables) is not covered.

Handover, Scope and Job Estimations

Bikes that are, in my opinion, too dirty to work on will be refused.

“In‑scope parts” are components where the labour to replace them is included in the agreed scope of work (typically interim, full or ultimate services).

“Out‑of‑scope parts” are components where the labour to replace them is not included and will incur additional charges (e.g., brake caliper replacement during a full service).

At handover, we will discuss your requirements and, where possible, carry out a visual inspection to identify any obvious faults or potential issues. A chain‑wear check is usually performed to assess whether the chain is worn and whether that wear may have affected other components. The initial scope of work will be agreed at this time, along with how to proceed if further issues are identified (e.g., continue without consultation or contact the customer first).

For interim, full or ultimate services, the job scope automatically includes replacement — where I deem necessary — of any in‑scope parts.

For example: a full service includes inspection and servicing of the bottom bracket. If the bottom bracket or its bearings require replacement, they will be replaced without consultation. If a like‑for‑like part is not available, a comparable alternative will be fitted.

If a replacement is only recommended rather than essential, I will consult you before proceeding.

It is not always possible to identify the full scope of work during handover.

For example: if gears are underperforming, it is not possible to determine immediately whether the issue is due to poor adjustment, worn/damaged/obstructed cables (in‑scope parts), or a fault with the derailleur or shifter (out‑of‑scope parts).

When it becomes clear that an out‑of‑scope part requires replacement, I will consult you for approval. If approval is not given, the customer accepts the implications of retaining faulty components, including reduced performance or complete non‑function.

If at any point the customer decides not to proceed further, we will agree whether to stop the job immediately — regardless of the bike’s condition at that time — or continue to an agreed point where the bike can be safely returned. In either case, all labour and any supplied/fitted parts up to that point must be paid for at collection, even if the bike is not rideable.

Parts removed from a customer’s bike can be requested at the time of collection. After collection, unrequested parts will be disposed of and cannot be returned.

Recovery

If payment and collection cannot be resolved, a 31‑day notice will be issued to recover costs.

During this 31‑day period, the customer may request the return of the bike with all supplied and fitted components removed. The original components will be returned separately, not refitted to the bike. No payment will be required. At any time before the fitted parts are removed, the customer may choose to pay the outstanding balance in full and collect the bike as normal.

After the 31‑day period, I will recover costs through disposal of the bike. This may include selling the bike for a reasonable market price, or removing supplied/fitted components that can be re‑stocked, followed by sale or scrappage of the remainder. If the amount received from sale or scrappage exceeds the outstanding charges, the balance will be returned to the customer.

In all cases, once the recovery process is completed, the customer will not receive the bike back.