Privacy policy

This Privacy Policy explains how Route 6 Cycles collects, uses and protects your personal information. I am committed to maintaining your privacy and ensuring your data is handled securely and responsibly.

Information I Collect

I may collect the following information when you contact me, make a booking or use my services:

• Your name

• Contact details (phone number, email address)

• Bike details relevant to the work being carried out

• Any information you provide when discussing repairs or services

I do not collect or store payment card details. All card payments are processed securely by the payment provider.

How Your Information Is Used

Your information is used only for:

• Managing bookings and appointments

• Communicating about your repair or service

• Providing estimates, updates and invoices

• Meeting legal or accounting obligations

• Sending occasional reminders about future servicing

• Requesting feedback following completed work

I do not use your information for general advertising or sell it to any third parties.

Invoices and GDPR Information

A full invoice is issued for every completed job.

This invoice includes:

• All personal information held against your account

• A GDPR statement confirming your right to request amendment or deletion at any time

This ensures you always have a complete, transparent record of the data I hold.

Your Rights

You have the right to:

• Request a copy of the personal information I hold

• Ask for corrections if any information is inaccurate

• Request deletion of your information where legally permissible

• Opt out of promotional messages or service reminders at any time

Simply contact me using the details on the Contact page.

Data Storage and Security

Your information may be stored in:

• Email correspondence

• Booking messages (SMS, WhatsApp, phone)

• Accounting or invoicing records

• Contact lists on my mobile phone, laptop and Google Contacts

These records are kept only for as long as necessary for business, tax or legal requirements.

Sharing Your Information

Your details will never be sold or shared with third parties for marketing.

Information may be shared only when required to complete your requested service — for example, if your bike needs work by a trusted third‑party specialist. Only the minimum information necessary will be provided.

Cookies and Website Data

The Route 6 Cycles website may use basic cookies or analytics tools to improve site performance. These do not identify you personally.

Updates to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on the website.